damaged
hi camela this is michael foster's sweet heart chris.
well you've been so sweet about checking with him about our recent shipment of our much awaited for retro style kitchen table.
i'm afraid i am the bearer of bad news.
after the fun and excitement of recieving this table we had to paint the kitchen to set the stage for the perfect kitchen. much anxiouty and painting and money not to mention now we just have to get new curtains!! we finished up the painting late this afternoon. we had to stop for dinner you see i work out of my home and michael's son came over on his only day off to do the painting for us so we could expidite the unvailing. when dinner was finished and michael took his boy home my daughter and i decided we could put the table together ourselves. how funny when we took 10 minutes to get the box open only to find another box inside. we opened it top side down since we had already figured out that is how you put a table together. we carefully read the instuctions took inventory and proceeded to put the legs together and attach them to the underside of the talbe. we could hardly wait to turn the table over and center it in the middle of our sun room. as we tipped the table onto it's side from the box it had come in it was my daughter who noticed it first. a chip. about the size of a quarter. our hearts sunk. upon furthur investigation we saw a gash in the box were the chip was. apparently the table had been damaged prior to it's even being put into the shipping box. you have no idea how disappointed we all are. michael was so beside himself he has asked me to tell you what happened. he is heartbroken. this was my christmas present. he was so excited to give it to me but i made him wait to even open it til it could be put in the perfect clean kitchen. i know you will make this right. i'm not sure how. more than anything we want a table without a chip in it. please tell us how we can rectify this. we are going to wait til tomorrow to open the chairs because we just couldn't stand another disappointment tonight. we are both so very very tired.please contact michael the moment you recieve this. we really appreciate how nice you have been and as i told michael from the way you've been so far i just know you'll be anxious to help us replace this table asap....thank you much...
chris roth
More detail ...
0 comments:
Post a Comment